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Privacy and cookies policy

 

Protecting your privacy :

“Vignobles Comtes von Neipperg” is committed to protecting your privacy when using the site www.neipperg.com. Personal data transmitted to Vignobles Comtes von Neipperg is intended solely for our use. We may use this data to communicate information to you about news in our wineries, our offers, services and events. This implies that this data may be shared with the various vineyards of Vignobles Comtes von Neipperg: Chateau Canon La Gaffelière, La Mondotte, Clos de l’Oratoire, Chateau Peyreau, Chateau d’Aiguilhe and Clos Marsalette. Under the French data protection and privacy act of 6 January 1978, and EU Regulation No 2016/679, as well as the recommendations of the CNIL (French data protection authority), you have a right of access to, and rectification or erasure of, personal data, as well as a right to data portability, and the right to object to and restrict the processing of your personal data.

The site www.neipperg.com was published by the company Vignobles Comtes von Neipperg (SC des Comtes von Neipperg - BP 34 – 33330 Saint-Emilion - France).

 

The Data Controller :

Vignobles Comtes von Neipperg, as data controller, undertakes to comply with the provisions of EU Regulation No 2016/679 of 27 April 2016 on the protection of personal data.

If you have any questions about how Vignobles Comtes von Neipperg protects your confidential data, please send us an email to rgpd^neipperg^com, or a letter to the following postal address : SC des Comtes von Neipperg – BP 34 – 33330 Saint-Emilion - France

For all our services, the data controller is Vignobles Comtes von Neipperg. The data protection officer shall ensure compliance with current rules and regulations. She can be contacted at: rgpd^neipperg^com

 

Purpose of collecting personal data :

The table below describes in detail what information we collect and why: it indicates what we do and why we do it.

 

Your contact details and your duties

Use of the data Purposes of the processing
So that we can respond to your contact requests We need to keep and use this data to be able to keep in touch with you.
To send you useful messages relating to your order (for example: booking confirmation, technical details about a wine, access map) or to contact you by phone (for example: booking updates, cancellation terms). We need to keep and use this data to be able to fulfil our part of the contract.
To send you newsletters by email (approx. 2 per year) With your prior consent, we will keep you informed about our news.

 

Your date of birth

Use of the data Purposes of the processing
To review the age of our customers and users on our site Legal minimum age

 

Your bank details

Use of the data Purposes of the processing
To make transactions : payments and refunds. We need to keep and use this data to be able to fulfil our part of the contract. This data is collected and encrypted by Wine Tour Booking (our service provider for the bookings you make online) and is treated within the framework of its data protection policy.
To detect frauds. We protect ourselves and we protect you from frauds.

 

Purchases records
Products you purchased on our website.

Use of the data Purposes of the processing
To provide you offers and services We use this data to be able to fulfil our part of the contract and to improve your customer experience.
To provide you with assistance We use this data to be able to fulfil our part of the contract.
To discover what you and other customers like. This way we are able to offer you services adapted to your expectations and you may like.

 

Our exchanges with us
Data you shared with us by phone, email, social networks, etc.

Use of the data Purposes of the processing
To send you useful messages relating to your request We need to keep and use this data to be able to fulfil our part of the contract.
To provide you with assistance We do this to fulfil our part of the contract with you: to interact with you and provide you with solutions.
To use these exchanges as examples for training our staff When you contact us, we make every effort to provide you with the best possible customer service.

 

Information about your phone or your computer, and how you use our website.
The information you give us when you browse our website, including your IP address and the type of device used and, if you choose to share it with us, your location data, as well as how you use our website.

Use of the data Purposes of the processing
To improve our website, configure default options, to report bugs or anomalies. We are constantly improving our site to offer you the best possible browsing experience.
To protect our website So we can detect fraud and comply with our legal obligations concerning the management of your data.

 

Data retention period :

Your personal data will not be stored for longer than is strictly necessary for the purposes set out above, and in accordance with current laws and regulations. In this regard, the data may be retained for a maximum of 3 years from the last contact. Your personal data is deleted when the retention periods expire. However, your data may be archived beyond the scheduled periods for the purposes of investigating, recording and prosecuting criminal offences, with the sole purpose of making such data available to the judicial authority.

When archived, your data will be anonymized and can no longer be consulted online, but will be extracted and stored in a stand-alone, secure medium.

 

Providers who have access to your personal data :

Vignobles Comtes von Neipperg does not share any personal data with third parties for commercial purposes.

To fulfil the purposes we have described to you above, the various Vignobles Comtes von Neipperg entities must be allowed access to your personal data, as must the third parties we use to offer you certain services :

  • Financial institutions
  • Fraud detection and prevention bodies
  • Technology service providers
  • Logistics, transport and delivery service providers
  • Customer service providers
  • Marketing and advertising service providers

 

Rights over your personal data :

You are not in any way obliged to provide us with personal information, but if you do not, Vignobles Comtes von Neipperg may not be able to respond to your potential contact requests, and it is unlikely that you will enjoy an optimal customer experience.

Vignobles Comtes von Neipperg is committed to respecting the confidentiality of your personal data and to guaranteeing that your rights can be exercised. To exercise your rights, simply send an email to rgpd^neipperg^com with your ID document, indicating the reason for your request, and the right you wish to exercise. In particular, you have the right to :

  • Request access to the data we hold about you
  • Request the rectification of data that we already hold
  • Request the erasure of your data to the extent that it is no longer necessary for the purpose for which we may have needed to process it
  • Request to withdraw your consent for any reason

 

Personal data relating to a third party :

We offer you some services requiring the processing of personal data about a third party (for example: when you book a tour for someone). In those cases, make sure that those people have been informed about what personal information we collect, why we collect it and how it will be used.

 

Cookies :

Visitors to the site are informed that cookies may be temporarily installed in their computer's memory or on their hard disk. The purpose of this cookie is not to identify visitors, but to see how the browse the site. Visitors acknowledge having been informed of this, and authorise Vignobles Comtes von Neipperg to proceed in this way. They can easily deactivate the cookie by using the menu of their browser.